Privacy Policy
Your privacy is important to us. This privacy policy explains how we collect, use, store and protect your personal information when you visit or interact with our this website or with our homeopathy services.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.
Purpose of collecting personal information:
We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:
Providing you with any goods or services that you may request.
To contact and communicate with you.
Operational and administrative purposes.
Types of information collected:
We may collect your personal information that you voluntarily provide including:
Personal details: name, date of birth, gender, address, contact details, next of kin, occupation, education background and employment history.
Contact details: phone numbers, email, billing and postal addresses.
Health related information: previous and current health history, medications, treatments, lifestyle information, family history, social history, risk factor and other health related information you choose to share.
Transaction information: details about payments for service and products purchased by you, from us. Payment details may be stored via third party providers.
How do we collect personal information?
Personal information is collected in a variety of ways when you interact with our services or through our website including:
personal contact at a face-to-face consultation.
social media applications or services, mail, email, or telephone;
electronically through our website & through our third party online booking service - Cliniko.
Where possible, we will collect your personal information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you another source. For example, your guardian or responsible person (if under 18), a next of kin and if necessary, other involved healthcare providers.
How do we store personal information?
We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access or disclosure.
Personal information is stored and protected electronically within our website and within our clinical software programs. Our operational equipment and clinical software programs are password protected and only accessible to authorized persons only.
We will only store and hold information for as long as we are legally required to.
Health information is considered sensitive information. We only collect information with your explicit consent and use it solely to provide care to you or your family. Your health information is kept confidential and is never shared without your consent, unless required by law.
You have the right to access your personal data by submitting a request to our team via email. Submitting an access request is of no charge, however to provide you with a copy of your records may incur a fee.
Who do we share personal information with?
We may disclose your personal information to: third party contractors or service providers engaged to perform functions or provide services alongside our services, such as processing shipping of goods or processing payments. We will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy. We will share personal information when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety or is required by law.
For any questions or notice, please contact us using these details:
Your privacy contact name:
Leanda Harling
Email address: hello@flowhomeopathy.com
Phone:
Postal address: 399 Esplanade Hervey Bay QLD 4655.
This Privacy Policy was last updated: 3rd January 2026.